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From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Policies
Welcome to the Gathering by Chartwells! Our mission is to provide you with exceptional quality, exceptional service and a creative cutting-edge culinary experience. Our professional staff is available to assist in planning your special event Monday-Friday 7:00am - 5:00pm. Please contact Duane Iovanni at 978-665-3207 or by emailing Catering@FitchburgState.edu for customized service and menus. Please contact the events management office at 978-665-3900 or (Function Reservations @ Fitchburg State). You will be asked to provide the following information: Name of group, date of event, time, approximate number of guests and type of event. The staff will help you determine the best possible room location for your event.
Events held off the main campus or during non-business hours may require an additional charge. Events held off campus for non-university affiliated groups are not permitted.
To ensure optimal selection and the best possible service we kindly ask that events be booked at least seven business days in advance. We understand events arise unexpectedly and we will do our best to accommodate your needs, however, it may be necessary to add additional fees in order to accommodate these requests.
Catered meals include one and a half hours of service time. Should you need extended service time, those services can be negotiated. We will help you determine appropriate staffing to minimize costs.
We kindly request a confirmed number of guests be specified 3 business days prior to the event. This number is considered the guaranteed guest count. If the actual number exceeds the confirmed guest count, every effort will be made to accommodate the additional guests (substitute menu items may be necessary). An additional charge will be applied for extra guests.
For practical purposes, some of our menu offerings require a minimum number of guests, however, we do have other menu items and options available to accommodate all group sizes. The catering staff will be glad to work with you to find a menu that meets your needs, and fits your budget.
We kindly request that cancellations must be made two business days prior to the contracted event date, and you will only be charged for expenses incurred. If notice is received less than two business days prior to the event you may be charged the full amount.
All disposable service ware will be furnished as accompaniment to all items purchased. Some exceptions apply to orders being picked up. We provide high quality disposable plastic ware. China and glassware is included with all served meals. China and glassware can be provided for buffets and other events, upon request, for an additional charge.
Tablecloths are supplied for all food and beverages service tables. Tablecloths for non- food tables are available for an additional $6.99 (85s&85s) or $10.99 (54x114s), per table.
Pitchers of water or large dispensers are available for conferences, lectures and meetings on campus. The charge is $.59 per person, with a minimum charge of $5.09.
A form of payment (purchase order or credit card) is kindly requested three business days prior to the event date. We ask that contracts be paid in full on the day of the event. Check, credit card or cash are accepted. State and local sales tax will be added to invoices of individuals or groups not exempt from such taxes.
Special diets are accommodated upon request, we kindly request that your needs be submitted along with the final guest count.
State, federal and local laws, as well as specific campus policy govern the service of alcoholic beverages. Please inquire if you are interested in alcohol beverage service. Beer and wine only.
Fitchburg State University and Chartwells Dining Services are not liable for personal belongings left in public function or event areas. Should the university or Chartwells equipment be missing upon pickup of a completed event the host group may be held responsible for replacement costs.
